SOFTLOAF LAB
Cross-border processing notice
Effective: 2026-08-08
When a transfer happens
Registration, sign-in, licensing, and device-seat data is sent only to the account service in Mainland China and does not by itself cross a national border. Only verification, password-recovery, service-notification, and support email causes the related email information to be transferred to Resend overseas. Public browsing and local photo processing do not trigger this transfer.
Mainland account service and transfer boundary
SoftLoaf Lab's account and licensing service runs in Tencent Cloud's Shanghai region in Mainland China; contact: support@softloaflab.com. Email, password digest, consent, session and security records, entitlements, digested device identifier, device label, platform, app version, and rights requests are processed in that Mainland service under the retention periods in the Privacy notice. This account and licensing processing is not itself a cross-border transfer.
Overseas recipient: Resend transactional email
Recipient: Plus Five Five, Inc. (Resend), United States; address: 2261 Market Street #5039, San Francisco, CA 94114; privacy contact: privacy@resend.com. Method: encrypted SMTP/API. Data: email address, message metadata, and verification, recovery, or support-message content. Purpose: to send and receive transactional email. Resend processes the data while its service is used and deletes data no longer needed under its data-processing arrangements.
Your choices and rights
Email support@softloaflab.com to ask about, access, correct, copy, delete, or restrict relevant information held by Resend, or to withdraw this separate consent. We will help process and relay the request. Withdrawal does not affect earlier processing. After withdrawal, we will stop using Resend for subsequent email; functions that depend on verification, recovery, or support email may become unavailable, while Mainland account and licensing processing itself is unaffected.
Risks and safeguards
Overseas laws, oversight, and remedies may differ from those in Mainland China. Network or provider failures can also cause disclosure, loss, delay, or unavailability. We limit the transfer to email-related fields, do not upload photographs or project files, and use encrypted transport, access controls, log rotation, and vendor data-protection terms.
Updates to this notice
We may update this notice to comply with applicable law, regulatory requirements, or material changes to cross-border processing. For important changes to recipients, purpose, method, or data categories, we will notify you as required by applicable law and obtain renewed separate consent where required.